Refund Policy

Last updated October 6, 2026

Our refund promise to you

Clear and simple rules, so you can buy with confidence.

  • Tool down over 48 hours? Get a refund. This covers any tool you bought, at any point in your plan month.
  • You choose what you get. A refund to your original payment method or NoxTools wallet, or a replacement tool.
  • Completed in 3–⁠5 business days. Once your request is approved, we complete your refund within this time.
  • Ask any time in your plan month. Open a ticket from your account at any time, or use live chat during Indian working hours (IST).
  • Not sure? Ask before you buy. Our live chat team is happy to answer your questions first.
  • No automatic charges. Every payment is started by you, so nothing renews on its own.

When you can get a refund

Online tools can have short breaks now and then. If a tool you bought stays down for more than 48 hours, you can ask for a refund.

When a refund applies

  • A tool you bought does not work for more than 48 hours.
  • Any day of your plan month counts.
  • You ask while that plan month is still running.

When a refund does not apply

  • The problem is fixed within 48 hours.
  • You changed your mind or simply did not use the plan.
  • Your account was banned for breaking our account rules.

Our account rules, such as not sharing your login, are explained in our Terms and Conditions.

Your three refund options

You pick the option that suits you best. Just tell us which one when you ask.

  • Original payment method. We send the money back to the method you paid with.
  • NoxTools wallet. We add the amount to your NoxTools wallet balance.
  • Replacement tool. We give you another tool in place of the one that is down.

How to ask for a refund

It takes three short steps.

  1. Contact us. Open a ticket from the helpdesk in your account at any time, or start a live chat during Indian working hours (IST).
  2. Share the details. Tell us which tool stopped working, the email address on your NoxTools account, and when the problem started. Also say which of the three options you want.
  3. Get our answer. We check your request and reply in the same ticket or chat. Every ticket is tracked until it is solved.

Good to know: you do not have to wait until your plan month ends. You can ask as soon as a tool has been down for more than 48 hours.

How long it takes

Once your request is approved, we complete your refund within 3–⁠5 business days.

If you choose your original payment method, your bank or payment provider decides how soon the money shows in your account after we send it.

Before you buy

Have a question about a tool or a plan? Ask our live chat team before you pay. We are happy to help you choose, so you know exactly what you are getting.

NoxTools never charges you automatically. Every payment is started by you, and no plan renews on its own. You can compare all plans before you decide.

Need help?

Questions about a refund, a tool or your plan? Our support team is here for you.

Start live chat Open a ticket Email us

Live chat: Indian working hours (IST). Tickets: any time. Email: [email protected]